Document capture can help organizations achieve digital transformation by improving efficiency, accuracy, security, and compliance. Some of the measurable results by doing document capture for digital transformation are:

💲Return on digital investments: Document capture can reduce the costs of printing, scanning, storing, and transporting paper documents. It can also increase the value of the information contained in the documents by making it more accessible and usable. By measuring the cost savings and revenue gains from document capture, organizations can calculate the return on their digital investments.

💲Employee productivity: Document capture can automate and streamline workflows that involve paper documents, such as data entry, validation, extraction, and classification. This can free up employees from tedious and repetitive tasks and allow them to focus on more creative and strategic work. By measuring the time saved and the quality improved by document capture, organizations can evaluate the impact on employee productivity(gartner.com).

💲Adoption and performance metrics: Document capture can enhance the user experience and satisfaction of both internal and external stakeholders. For example, document capture can enable faster and easier access to information, reduce errors and delays, and improve customer service. By measuring the adoption rate and performance indicators of document capture solutions, such as usage frequency, error rate, response time, and feedback score, organizations can assess the effectiveness and usability of their digital transformation.

💲Customer experience metrics: Document capture can improve the customer experience by providing faster and more accurate service, personalized offers, and seamless interactions across channels. For example, document capture can enable customers to submit forms or documents online or via mobile devices, receive instant confirmation and feedback, and access their records anytime and anywhere. By measuring the customer experience metrics of document capture solutions, such as customer satisfaction, loyalty, retention, and advocacy, organizations can determine the impact on customer retention and acquisition.

Swift ProSys provides document capture service worldwide in any language.

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